v9999 Privacy Policy — How We Protect Your Personal Data
At v9999, your privacy is taken seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we collect it, how it is stored, who it may be shared with, and what rights you have over your own data. We are committed to handling your information with transparency and care.
At a Glance
What Our Privacy Policy Covers
This page summarises the key areas of the v9999 Privacy Policy in plain English before presenting the full legal document below. All players registered on v9999 are entitled to understand how their data is used.
Data We Collect
v9999 collects registration details, identity verification documents, payment information, transaction records, device and browser data, and gameplay activity. We collect only what is necessary to operate the platform securely and comply with our obligations.
Why We Use Your Data
Your personal data is used for account management, identity verification (KYC), payment processing, fraud prevention, responsible gaming enforcement, customer support, and platform improvement. We do not use your data for purposes beyond those stated in this policy.
Who We Share Data With
v9999 shares personal data only with trusted third parties required to deliver our services — including payment processors (bKash, Nagad, Rocket), certified game providers, and identity verification partners. We never sell your personal data to advertisers or data brokers.
Your Rights
As a v9999 player, you have the right to access the personal data we hold about you, request corrections, request deletion (subject to legal retention requirements), withdraw consent to certain processing activities, and lodge a complaint regarding how your data is handled.
How We Keep Data Safe
All data transmitted between your device and v9999 is protected by 256-bit SSL encryption. Sensitive data such as payment details and identity documents are stored using industry-standard encryption protocols. Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
Data Retention
v9999 retains personal data for as long as your account remains active and for a defined period thereafter in accordance with our legal and regulatory obligations. Transaction records and identity verification documents are retained for a minimum of five years following account closure.
Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. Purposes & Legal Basis
- 6. Sharing Your Data
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Data Security
- 10. Your Rights
- 11. International Transfers
- 12. Children's Privacy
- 13. Third-Party Links
- 14. Policy Amendments
- 15. Contact Us
1 Introduction
This Privacy Policy ("Policy") describes how v9999 ("v9999", "we", "us", "our") collects, uses, stores, discloses, and protects personal information relating to individuals ("you", "your", "Player") who register accounts on, access, or otherwise interact with the v9999 online casino and sports betting platform available at v9999.io and any associated subdomains or applications (collectively, the "Platform").
v9999 is committed to protecting the privacy and personal data of all players. We process personal data lawfully, fairly, and transparently, and only for the specific purposes described in this Policy. We implement appropriate technical and organisational measures to keep your data secure against unauthorised access, loss, or misuse.
Acceptance: By registering an account on v9999, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. This Policy forms part of the overall Terms and Conditions governing your use of v9999 and should be read alongside them.
If you have any questions about this Policy or about how v9999 handles your personal data, please contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
2 Data Controller
For the purposes of applicable data protection legislation, v9999 acts as the data controller in respect of all personal data collected from players using the Platform. As data controller, v9999 determines the purposes for which and the manner in which personal data is processed.
All data protection enquiries, subject access requests, and complaints relating to the handling of your personal data should be directed to:
Data Protection Contact: [email protected]
Please include "Data Protection" or "Privacy Request" in the subject line of your message. Our team will acknowledge all data-related requests within 48 hours and aim to provide a substantive response within 14 business days.
3 Personal Data We Collect
v9999 collects several categories of personal data, depending on the nature of your interaction with the Platform. The categories and specific data points collected are set out below.
3.1 Registration & Identity Data
- Full legal name
- Date of birth
- Residential address (including city, district, and postcode)
- Email address
- Mobile phone number
- Username and encrypted password
- National Identity Card (NID) number or passport number (where provided for verification)
3.2 Identity Verification (KYC) Documents
- Copies of government-issued photo identification (National Identity Card, passport, or driving licence)
- Proof of address documentation (where requested)
- Selfie or facial verification images (where requested as part of enhanced verification)
3.3 Financial & Transaction Data
- Deposit and withdrawal transaction records
- Payment method identifiers (e.g., bKash wallet number, Nagad number, Rocket number, Upay number, Visa/Mastercard last four digits)
- Transaction timestamps, amounts in BDT, and transaction reference numbers
- Bonus and promotional activity records
3.4 Technical & Device Data
- IP address
- Device type, model, and operating system
- Browser type and version
- Unique device identifiers
- Time zone setting and language preferences
- Session duration and page interaction data
3.5 Gameplay & Betting Data
- Game history (slots, table games, live casino)
- Sports betting history (including cricket BPL, IPL, T20, and other markets)
- Bet amounts, outcomes, and timestamps
- Responsible gaming settings and self-imposed limits
3.6 Communication Data
- Records of communications with our support team (live chat transcripts, email correspondence)
- Complaint and dispute records
- Survey responses and feedback submitted voluntarily
| Category | Examples | Mandatory? |
|---|---|---|
| Registration & Identity | Name, DOB, email, mobile, address | Yes — required to create an account |
| KYC Documents | NID copy, passport, proof of address | Required before first withdrawal |
| Financial Data | bKash number, transaction records | Yes — required to process payments |
| Technical Data | IP address, device ID, browser | Collected automatically |
| Gameplay Data | Bet history, game sessions, limits | Collected automatically |
| Communication Data | Support chat logs, email records | Collected when you contact us |
4 How We Collect Your Data
v9999 collects personal data through the following primary channels:
4.1 Direct Collection
The majority of your personal data is collected directly from you when you register an account, complete the identity verification process, make a deposit or withdrawal, contact our support team, or respond to a promotional offer. You provide this data voluntarily as part of using the Platform.
4.2 Automated Collection
Certain technical and device data is collected automatically when you visit or interact with the v9999 Platform. This includes IP address, session data, page navigation patterns, and device identifiers, which are collected using cookies and similar tracking technologies. Please refer to Section 7 of this Policy for full details on our use of cookies.
4.3 Third-Party Sources
v9999 may also receive personal data about you from trusted third-party sources, including:
- Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to confirm payment transactions and verify account ownership
- Identity verification service providers — to assist with KYC checks and fraud prevention
- Fraud detection and anti-money laundering (AML) screening services — to cross-reference account data against watchlists and risk databases
5 Purposes & Legal Basis for Processing
v9999 processes your personal data only for specified, explicit, and legitimate purposes. The table below sets out the main purposes for which we process personal data and the corresponding legal basis for doing so.
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract with you |
| Identity verification (KYC) and age verification | Legal obligation; protection of vital interests |
| Processing deposits and withdrawals | Performance of contract with you |
| Fraud prevention and anti-money laundering | Legal obligation; legitimate interests |
| Responsible gaming monitoring and enforcement | Legal obligation; legitimate interests |
| Customer support and complaint handling | Performance of contract; legitimate interests |
| Platform security and technical operations | Legitimate interests |
| Marketing communications (where consented) | Consent |
| Platform analytics and product improvement | Legitimate interests |
| Legal and regulatory compliance | Legal obligation |
Marketing Communications: v9999 will only send you promotional emails, SMS messages, or in-platform notifications where you have given your explicit consent to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected] or by updating your account preferences. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal.
6 Sharing Your Personal Data
v9999 does not sell, rent, or trade personal data to third parties for commercial or marketing purposes. We share personal data only in the following limited and controlled circumstances:
6.1 Payment Processors
When you make a deposit or withdrawal, the relevant payment data is shared with your chosen payment provider — including bKash, Nagad, Rocket, Upay, Visa, or Mastercard — solely for the purpose of processing that transaction. Each of these providers operates under its own privacy and security policies.
6.2 Game Providers
To enable gameplay, certain account identifiers and session data are shared with our certified game studio partners, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data is used exclusively to authenticate your game sessions and record game results. Game providers are contractually prohibited from using this data for any other purpose.
6.3 Identity Verification Partners
To fulfil our KYC obligations, v9999 may share identity documents and personal details with accredited third-party identity verification service providers. These providers process data on our behalf and under our instructions, with appropriate data processing agreements in place.
6.4 Fraud Prevention & AML Services
Account and transaction data may be shared with fraud detection and anti-money laundering screening services where we have reasonable grounds to suspect fraudulent activity or financial crime. This is done to protect both the integrity of the Platform and the interests of legitimate players.
6.5 Legal & Regulatory Authorities
v9999 will disclose personal data to law enforcement agencies, regulatory authorities, or other public bodies where required to do so by applicable law, court order, or regulatory direction — or where v9999 reasonably believes such disclosure is necessary to prevent or detect crime, protect the safety of any individual, or enforce our Terms and Conditions.
6.6 Business Transfers
In the event that v9999 undergoes a corporate restructuring, merger, acquisition, or sale of assets, personal data held by v9999 may be transferred to the relevant successor entity as part of that transaction. Players will be notified of any such transfer where required by applicable law.
Data Processing Agreements: All third parties with whom v9999 shares personal data are required to process that data in accordance with applicable data protection law and are bound by written data processing agreements. v9999 does not permit third-party processors to use your personal data for their own independent purposes.
7 Cookies & Tracking Technologies
7.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. v9999 uses cookies and similar tracking technologies — including pixel tags and local storage objects — to operate the Platform effectively, understand how players use it, and deliver a personalised experience.
7.2 Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as logging in, maintaining your session, and processing transactions. These cookies cannot be disabled without severely impacting your ability to use the Platform.
- Performance & Analytics Cookies: These cookies collect aggregated, anonymised information about how players navigate and use the Platform, including which pages are visited most frequently and whether error messages are encountered. This data is used to improve Platform performance and usability.
- Functional Cookies: These cookies allow the Platform to remember your preferences — such as language settings and responsible gaming limits — to provide a more personalised experience.
- Targeting & Marketing Cookies: Where you have consented to marketing communications, these cookies help us deliver relevant promotional content. You may withdraw your consent to marketing cookies at any time.
7.3 Managing Cookies
You may control and manage cookie preferences through your browser settings. Most modern browsers allow you to refuse some or all cookies, delete cookies that have already been set, and receive alerts when a new cookie is placed on your device. Please note that disabling strictly necessary cookies will impair your ability to use the v9999 Platform. For guidance on managing cookies in your specific browser, consult your browser's help documentation.
8 Data Retention
v9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and operational requirements. The general retention periods that v9999 applies are set out below.
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC identity documents | Duration of account + 5 years after closure |
| Financial transaction records | Minimum 5 years after the transaction date |
| Gameplay and betting history | Duration of account + 3 years after closure |
| Customer support communications | 3 years from the date of the last communication |
| Technical and device data (logs) | Up to 12 months from collection |
| Marketing consent records | Until consent is withdrawn + 3 years |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymised data is retained for analytics or research purposes, it no longer constitutes personal data and is not subject to this Policy.
Legal Hold: In circumstances where personal data is subject to a regulatory investigation, legal proceeding, or formal complaint, v9999 may be required to retain relevant data beyond the standard retention periods set out above. Where a legal hold applies, data will be retained until the relevant matter is fully resolved.
9 Data Security
v9999 takes the security of your personal data extremely seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL Encryption: All data transmitted between your device and the v9999 Platform is encrypted using industry-standard 256-bit Secure Sockets Layer (SSL) technology.
- Encrypted Data Storage: Sensitive personal data — including identity documents, payment details, and passwords — is stored in encrypted form using strong cryptographic algorithms. Passwords are hashed and salted and are never stored in plain text.
- Access Controls: Access to personal data held by v9999 is strictly limited to authorised personnel who require access in the course of their legitimate duties. All staff with access to personal data are subject to confidentiality obligations.
- Regular Security Audits: v9999 conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses.
- Incident Response: v9999 maintains a formal data breach response procedure. In the event of a confirmed data breach that is likely to result in a risk to the rights and freedoms of affected individuals, we will notify relevant authorities and affected players in accordance with applicable law.
While v9999 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring that your device is secure when accessing the v9999 Platform.
10 Your Data Rights
As a registered player on v9999, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request".
10.1 Right of Access
You have the right to request a copy of the personal data that v9999 holds about you, along with information about how that data is being used. We will provide this information free of charge in a commonly used electronic format.
10.2 Right to Rectification
If any personal data that v9999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or phone number) directly through your account settings, or by contacting the support team.
10.3 Right to Erasure
You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. This right is not absolute; v9999 may be required to retain certain data to comply with legal obligations, including anti-money laundering record-keeping requirements.
10.4 Right to Restrict Processing
You have the right to request that v9999 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of whether v9999's legitimate interests override your own.
10.5 Right to Data Portability
Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
10.6 Right to Object
You have the right to object to the processing of your personal data where v9999 is relying on legitimate interests as the legal basis for processing, including where data is processed for direct marketing purposes. Where you object to processing for direct marketing, we will cease that processing immediately.
10.7 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
Response Timeframe: v9999 will acknowledge all data rights requests within 48 hours of receipt and will endeavour to provide a full response within 14 calendar days. In complex cases, this period may be extended by a further 14 days, in which case you will be informed of the extension and the reasons for it.
11 International Data Transfers
v9999 operates primarily to serve players based in Bangladesh. However, some of the third-party service providers we work with — including game studios, identity verification partners, and payment processors — may process personal data in countries outside Bangladesh. Where personal data is transferred internationally, v9999 takes steps to ensure that appropriate safeguards are in place to protect your data to the same standard as required under this Policy.
Such safeguards may include contractual clauses, data processing agreements that impose equivalent data protection standards, or reliance on the recipient country's adequacy determination where applicable. By using the v9999 Platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh in the circumstances described above.
Your Protection Is Maintained: Regardless of where your personal data is processed, v9999 ensures that all third-party processors are contractually bound to handle your data in accordance with the data protection standards described in this Policy. Your rights remain the same irrespective of where processing takes place.
12 Children's Privacy and Age Restriction
The v9999 Platform is strictly intended for adults aged 21 and above. v9999 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, make a deposit, or use the Platform in any way.
As part of the account registration and KYC verification process, v9999 takes active steps to verify the age of all players. Where v9999 discovers or has reasonable grounds to believe that a registered player is under 21 years of age, the account will be suspended immediately, all balances will be frozen pending investigation, and the matter may be referred to the relevant authorities.
If you are a parent or guardian and believe that a minor under your care has registered an account or provided personal data to v9999, please contact our support team immediately at [email protected] so that we can take prompt remedial action. Any personal data collected from a verified minor will be deleted from our systems as soon as practicable.
21+ Only. Gambling can be harmful if not approached responsibly. v9999 is committed to preventing underage gambling. All players must be 21 years or older to register and play. Please refer to our Responsible Gaming page for further information on how v9999 supports safe and responsible play.
13 Third-Party Links
The v9999 Platform may contain links or references to third-party websites, services, or resources — for example, links to payment provider portals or game studio information pages. This Privacy Policy applies solely to the v9999 Platform and does not extend to any third-party websites or services that you access via links on our Platform.
v9999 has no control over the content, privacy practices, or data handling policies of third-party websites. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. v9999 accepts no responsibility or liability for the privacy practices of third-party websites or services.
14 Amendments to This Policy
v9999 reserves the right to update, amend, or replace this Privacy Policy at any time in order to reflect changes to our data processing practices, legal or regulatory requirements, Platform functionality, or operational needs. The most current version of the Privacy Policy will always be available at v9999.io/privacy-policy.
Where a proposed amendment is material — meaning it significantly affects how we process your personal data or your rights in respect of that data — v9999 will provide advance notice through one or more of the following channels: an in-platform notification, an email to your registered email address, or a prominent notice on the v9999 homepage. Non-material amendments (such as corrections to typographical errors or clarifications that do not change the substance of the Policy) may be made without prior notice.
Your continued use of the v9999 Platform following the publication of any amended Privacy Policy constitutes your acceptance of the amendments. If you do not agree with the amended Policy, you should cease using the Platform and may contact [email protected] to request account closure.
Version History: The current version of this Privacy Policy is effective as of 1 January 2026. Players who registered prior to this date and continue to use the Platform are deemed to have accepted the terms of this updated Policy.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which v9999 processes your personal data, please do not hesitate to reach out to our dedicated support team. All data-related enquiries are handled with strict confidentiality by trained members of our team.
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 via the v9999 Platform, with an average response time of under 5 minutes
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
- Languages Supported: English and Bengali
When contacting us regarding a data rights request or privacy concern, please include your registered username, the email address associated with your account, and a clear description of your request or concern. This will help us locate your data and respond to you more efficiently.
Complaints: If you are dissatisfied with v9999's response to any privacy-related concern or data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. v9999 will cooperate fully with any such authority in the resolution of complaints.
Continue Exploring v9999
Your Privacy Is Safe at v9999
Now that you have reviewed our Privacy Policy, explore the full v9999 platform — from live cricket betting to top-tier slots and live casino games. Play safely, play responsibly. 21+ only.